02 6332 9511

Frequently Asked Questions

Questions

Below is a list of some of our Frequently Ask Questions, if you can't find what you are looking for please contact us and we would be more then happy to help you.

Frequently Asked Questions

  • How long is the hire period?

    The standard hire period is for up to 7 days. If your hire is for weekend use this would be collection or delivery on either Thursday or Friday and return on Monday or Tuesday.

  • Do the hire costs listed cover the hire period?

    Yes, the costs listed are for hire periods of up to 7 days or the weekend (as above).

  • Can I hire equipment for longer than the standard 7 day hire period?

    Yes, additional costs may apply. Please contact our office for a quote.

  • How far in advance do I need to book equipment?

    There is no set time frame that you need to book by. You can book months, days or hours in advance.
    However we recommend booking about 4 – 6 weeks in advance for marquees, especially during our busy season of October – March, other items about 2 – 4 weeks in advance. The later you leave it to book the higher the risk you run that we won’t be able to supply the equipment.

  • When do I pay for the hire?

    A 30% deposit is required at the time of booking. The balance is payable in full 7 days prior to your function date. If you place a booking within 7 days of the function date payment is required in full at the time of booking.

  • Do I need to pay a deposit?

    Yes, a 30% deposit is required at the time of booking. Booking deposits are non refundable on cancellation.

  • Do I lose my deposit if I cancel my hire?

    Yes, booking deposits are non refundable on cancellation. Any bookings cancelled within 7 days of the function date or on the day of the function will forfeit 100% of the hire cost and any cartage and labour applicable.

  • What happens if something gets broken?

    The Damage waiver is designed to cover the general wear and tear of equipment only. All breakages and losses are the responsibility of the hirer. A replacement cost is payable on return of the equipment. The most common are glassware and crockery. Prices for replacements are different for all items. Please contact our office for a quote.

  • Does the equipment need to be returned clean?

    Yes, equipment needs to be returned clean or cleaning charges apply. For larger items eg Red Carpet, Barbecues, Spits, Pie Warmers etc Cleaning Bonds are payable on hire and then refunded if the items are returned clean. If items are not returned clean then the bond is lost.
    Linen tablecloths and serviettes are cleaned at a commercial laundry. They are not required to be cleaned before returning. The cost of laundering is included in the hire cost.

  • Do you have a show room / What are your opening hours?

    Yes, we have a showroom in Bathurst where we have our chairs, tables, glassware and crockery as well as other items available for inspection Monday to Friday, 9am to 4pm  You can contact us on 02 6332 9511 to arrange a time to come in and sit down with us to dicuss your needs. Our Orange warehouse is open by appointment Mondays and Fridays for collection and drop back of hire items..

  • Can I collect and return the equipment myself?

    Yes, Bathurst is open Monday to Friday 9am to 4pm , Orange is by appointment Mondays and Fridays only. If you are hiring bulky equipment or large numbers please talk with our office to ensure you have a vehicle large enough to transport the items.

  • Do you have a delivery service?

    Yes, we offer a delivery and collection service. Costs apply depending on suburb of delivery. Please contact our office for a quote.

  • What time would delivery be?

    Standard delivery times are Monday – Friday 9am – 4pm. We can offer either AM or PM delivery windows but their availability depends on our workload.
    Delivery is available outside these times but additional costs may apply. If your function is on a weekend we normally deliver on Friday and collect on Monday. But delivery on weekends is available but additional costs may apply.

  • Can I pick up the equipment earlier or return it later than the standard weekend hire Friday/Saturday - Monday?

    Yes, but additional hire costs may apply as this would exceed the standard up to 7 day hire.

  • If I hire a marquee when do you set it up and pack it up?

    Normally we set up Marquees on Thursdays and then collect them on Mondays. Depending on our work load this can be stretched to setting up on Wednesday and collecting on Tuesday. This is negotiable and can be changed if you have certain requirements, please discuss this with our office when making inquiries or bookings for Marquees.

  • What is Damage Waiver?

    Damage waiver is charged at 5% of the hire cost and is designed to cover the general wear and tear of equipment. It does not cover excessive damage or the cost of breakages and/or losses.